Arguing may escalate the situation. Validate feelings and try to gain understanding to you can restore order.
Give your loved one what they want as long as it is not dangerous. Apologize and take the blame to help diffuse the situation.
Stay calm. Because you had good intentions, you may feel afraid or shocked by aggression, but try not to express this through body language. Let your face show genuine concern.
Try to keep your voice tone even and polite.
Check your body posture. Keep your hands are your sides, or if seats, in your lap.
Slow down! You loved one may need time to adjust to your physical presence in the room, and if you are rushed, they will become more confused.
Make sure your loved one sees or hears you before you touch them. An unexpected approach and touch could be upsetting.
Greet your loved one by name and perhaps talk about the weather or the picture on their wall.
Step back out of harm’s way and take a few deep breaths.
Be sensitive to privacy.
Create moments of pleasure before beginning a task.
When it is time to dress your loved one, realize they may not see a need for changing clothes.
Sometimes bribery works.
Give simple choices.
If there are several people in the kitchen, have the caregiver your loved one trusts the most stay with them.
Remove valuable and breakable objects.
After your loved one is calmed down, refer to their life story to redirect to a more enjoyable activity.