• Arguing may escalate the situation. Validate feelings and try to gain understanding to you can restore order.

  • Give your loved one what they want as long as it is not dangerous. Apologize and take the blame to help diffuse the situation.

  • Stay calm. Because you had good intentions, you may feel afraid or shocked by aggression, but try not to express this through body language. Let your face show genuine concern.

  • Try to keep your voice tone even and polite.

  • Check your body posture. Keep your hands are your sides, or if seats, in your lap.

  • Slow down! You loved one may need time to adjust to your physical presence in the room, and if you are rushed, they will become more confused.

  • Make sure your loved one sees or hears you before you touch them. An unexpected approach and touch could be upsetting.

  • Greet your loved one by name and perhaps talk about the weather or the picture on their wall.

  • Step back out of harm’s way and take a few deep breaths.

  • Be sensitive to privacy.

  • Create moments of pleasure before beginning a task.

  • When it is time to dress your loved one, realize they may not see a need for changing clothes.

  • Sometimes bribery works.

  • Give simple choices.

  • If there are several people in the kitchen, have the caregiver your loved one trusts the most stay with them.

  • Remove valuable and breakable objects.

  • After your loved one is calmed down, refer to their life story to redirect to a more enjoyable activity.