• First thing is to step back and protect yourself. Sometimes just leaving for a few minutes and then coming back in can help.
  • Look for triggers. Was the person scared, tired or frustrated? Did we push them too hard to take that shower? If you understand these triggers, you can chance your approach.
  • Sometimes you have to just fall on the sword, “Mom I’m so sorry. I won’t do that again.” Smile and regroup. It may change the mood.