• First and foremost, don’t try to change their mind or correct them. Their reality is much different then ours.

  • Redirect the conversation or use some interventions to direct their mind somewhere else.

  • When your loved one asks for someone who is no longer alive, explain they are at work, went to the store or out in the garden, etc.

  • Have someone pretend to be the person they’re asking for on the other line.