Know your role.
Know your goal.
Figure out who should do the talking.
Picture the person’s conflict style.
Pick a pleasant time.
Rehearse your tone.
Try gentle, indirect route.
Let the person know they will be helping out.
Give honest, detailed observations.
Share insights into the person’s conflict-coping style.
Ask for a preview.
Be sympathetic to the person’s perspective.
Use terminology that feels right to the person.
Emphasize the advantages.
Keep invoking the doctor.
Switch cold turkey.